The general conditions of sale define the legal framework within which any reservation takes place. Read them carefully .
Art. 1. Identification, definitions and scope of application of the general conditions of provision
1.1. Identification of the provider
La Demoiselle ô bois is an accommodation managed by Bavay Hugues and Martinet Sandrine, established in Belgium, in Seloignes (Momignies) Petite Rue, 4.
Hugues Bavay can be reached by telephone at +32470 825 376 (and Sandrine Martinet at +32497 501076) and by email via the address gite.seloignes@gmail.com
Hugues Bavay is registered with VAT under number BE0717430014 and is registered with the Banque Carrefour des Entreprises under number 0717.430.014
1.2. Definitions
We hear by :
""Customer"": the customer who reserves a service made available to him by the Service Provider, on the Website;
""General conditions"": these general conditions of provision;
""Reservation"": the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the special conditions of access to the accommodation;
""service provider"": the natural or legal person (or their agent) who owns the accommodation made available to the Customer through the Marketplace
""service"": accommodation and/or activities made available by the service provider and bookable by the customer.
Scope
The General Conditions govern the contractual relations that the service provider enters into with the Client. They are an essential element of the Contract. Consequently, these conditions can only be waived if the service provider has consented in advance and in writing. Therefore, the Customer will in no way be able to claim the application of its own possible general conditions, whatever they may be. If the Customer wishes to deviate from the General Conditions, he must make an express request prior to entering into the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.
Art. 2. Purpose and acceptance of the General Conditions
2.1. Object
The service provider makes services available to the customer. He takes care of the management of reservations and in return, receives payment for his services and provisions.
2.2. Acceptance
Any reservation made by the customer assumes that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.
The customer and the service provider agree that the confirmation of the reservation by the Customer is final, when he clicks on the ""I accept the conditions…"" button. In doing so, he declares having read and accepted the general conditions of provision as well as the special conditions. He confirms his reservation and pays. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer's consent to the service provider's offer, on the one hand, and his acceptance of the general conditions, on the other hand.
Art. 3. Obligation of customer information and use of the rented property
The customer is required to provide correct, complete and up-to-date information, in particular, without this list being exhaustive, concerning the composition of the group of participants in the stay (minors, animals, etc.) and the reason for the stay. The customer will assume all consequences of any kind, particularly financial, resulting from any inaccurate, incomplete and/or non-updated information that he may have communicated.
The customer uses the rented property in accordance with its intended purpose and as a good father. It is required to respect the maximum planned capacity. Any violation of this clause may result in the immediate termination of the contract, at the fault of the customer, the rental amount remaining definitively acquired by the service provider.
3.1. Minors
Under no circumstances will the service provider agree to enter into a contract with a person under the age of 18. All reservations made by people under the age of 18 are deemed non-existent, without the customer being able to demand any compensation. The customer is required to compensate the service provider for all direct and indirect consequences linked to the fact that he made a reservation by entering an incorrect date of birth.
3.2. Animals
Pets such as dogs and cats are allowed, provided their weight does not exceed 30 kg. If this weight is exceeded, the owner's agreement is required.
Domestic animals accompanying the client must, in all cases, be reported. The customer will ensure that no damage is caused by their animal and will pick up any droppings in the garden.
An additional cleaning fee of €50 per stay must be paid at the time of booking.
3.3 Groups
The service provider reserves the right to refuse any reservation, in particular those of groups, without giving reasons or in connection with a festive event, or to impose special conditions with regard to such reservations. In this case, parties prior to a wedding or any types of parties that could cause damage or harm the tranquility of the premises are prohibited.
3.4. Respect for the neighborhood and the environment
The client undertakes to adopt behavior that is respectful of residents and the environment in general: fauna, flora, various equipment, etc. (campfires are not authorized nor fireworks or Chinese lanterns) and to preserve the tranquility of the place. From 10:00 p.m., the customer must keep the outside quiet, in order to avoid any noise at night.
The customer undertakes not to park vehicles in places not provided for this purpose (lawn, garden, etc.). It also undertakes not to install temporary accommodation such as a tent, a mobile home, etc.
Charging electric vehicles on the home's electrical network is not authorized (except bicycles and scooters).
3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the service provider may refuse access to the accommodation.
Likewise, he will have the right to terminate the Contract during his stay, if he becomes aware of illicit or non-compliant use of the accommodation or of behavior of the client or of a person or animal that he he has in his custody causing or likely to cause embarrassment or nuisance such that it jeopardizes the smooth running of the stay.
Art. 4. Total price of the stay
4.1. The total price of the stay is composed of:
- the price of occupying the accommodation, mentioned on the accommodation presentation page published on the Website, for the selected period and taking into account the number of declared participants;
- premiums relating to insurance possibly taken out by the Customer during the reservation procedure for the stay.
- mandatory charges/supplements,
-optional charges/extras chosen by the customer
- Any tourist taxes
Unless otherwise stated, all prices are inclusive of VAT, to the extent that this tax is applicable.
The customer will no longer be able to benefit from price reductions or promotional offers after having made their reservation.
4.2. Mandatory and optional charges
Cleaning and linen costs are to be paid at the time of booking, as are additional costs relating to the presence of a pet.
If the rental is not taken out by an OTA ("Online Tourism Agency"), a deposit of €300 must be paid into the owners' account (BE70 0019 4800 5025) at the latest two weeks before occupation of the gite. If the deposit is not paid, access to the accommodation will be refused.
The deposit is refunded within one week and will be returned in full if no damage has been noted.
If abnormal energy consumption (electricity, water, heating) is noted, additional costs may be claimed.
The wood supplied or sold for the wood stove is intended exclusively for this use (it cannot be used for a campfire or a barbecue)
Fees related to the provision of additional services are paid by the customer to the service provider upon arrival.
Art. 5. Payment terms and deposit
All reservations will be subject to full payment of the amount due for the stay.
Following your reservation and immediate payment of the total amount of the stay, the service provider will return you a reservation confirmation
Art. 6. Cancellation/premature departure fees – cancellation insurance
Canceling a reservation incurs cancellation fees.
A reservation canceled more than two months in advance will be refunded 100% of the rental price.
A reservation canceled between 31 days and 60 days in advance will be refunded at 75% of the rental price.
A reservation canceled between 16 days and 30 days in advance will be refunded at 50% of the rental price.
A reservation canceled less than two weeks in advance will not be refunded.
The premature departure of the customer, whatever the reason, does not result in any reimbursement – even partial – of the price of the stay.
The customer can insure against these risks by taking out cancellation insurance.
Art. 7. Liability – Insurance
The client occupies the property as a good father. He assumes responsibility for the rented property, its equipment and the land made available to him.
He reimburses the service provider for all costs incurred as a result and undertakes to report any damage. By providing accommodation, he is legally required to return it in the condition in which he received it.
From then on, it undertakes to cover its civil liability in the event of fire, theft, water damage for both rental risks and furniture rented, as well as for claims from neighbors.
Art. 8. Late payment
Any amount due by the customer, and not paid 10 days after its due date, will automatically produce, without formal notice, for the benefit of the service provider, interest of 1% per month from its due date, the interest for any month started being due for the entire month.
Art. 9. Solidarity
The obligations of the contract are indivisible and joint with the customer, his heirs, or his beneficiaries, in whatever capacity whatsoever.
Art. 10. Disputes
Any disputes or disputes which cannot be resolved amicably will be subject to the jurisdiction of the courts of the judicial district of the place where the building is located.
Ar.11. Presence of surveillance camera
The car park is equipped with a surveillance camera. The customer is informed, by the conditions of sale, of the presence of this surveillance.
GENERAL CONDITIONS OF SALE ONLINE VIA ORC [La demoiselle ô bois]
1. Object
These general conditions apply to all online reservations made with our establishment La demoiselle ô bois, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to these. The customer has the option of saving and printing these general conditions.
2. Offers
All our advertisements, web pages or offers are prepared in good faith and based on available data. The maps, photos and illustrations are presented for information purposes and are not contractual. They may be subject to modification before finalizing the reservation. The customer authorizes us to correct any obvious material errors in the information we communicate to him.
3. Price
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before booking the service.
The customer authorizes us to correct any obvious pricing errors.
4. Reservation
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
5. Booking process
Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:
the entry of the bank card in the event of a guarantee or prepayment request, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
6.Acknowledgment of receipt of reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to whom the customer can submit his complaints.
7. Right of withdrawal
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
accommodation other than for residential purposes (e.g. holiday accommodation),
of transport,
car rental,
catering and services related to leisure activities.
8. Respect for privacy
We collect your data in accordance with the General Regulation on the Protection of Personal Data (2016/679)(""GDPR"").
The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection consistent with the principles enshrined in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As the person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.
Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.
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